Terms of Service

Effective Date: January 30, 2025

Last Updated: January 30, 2025

Introduction

Welcome to EXL AI Playground, an internal learning and productivity tool for EXL employees. These Terms of Service explain the rules for using this platform.

By using EXL AI Playground, you agree to these Terms.

1. About This Service

EXL AI Playground is an internal tool that provides:

• AI-powered conversations and agents
• Customizable AI workflows and tools
• Voice-enabled features
• Learning and productivity resources

This platform is designed for EXL employees to explore AI capabilities and improve work efficiency.

2. Who Can Use This

Eligibility:

• You must be an EXL employee with valid credentials
• You must be 18 years or older
• You must comply with EXL policies and these Terms

Your Account:

• Your account is created using your EXL Microsoft account
• You are responsible for keeping your credentials secure
• Do not share your account with others
• Notify us immediately if you suspect unauthorized access

3. Acceptable Use

What You Can Do

• Create and configure AI agents for work-related purposes
• Use the platform for learning and skill development
• Explore AI tools and features
• Save and manage your conversations and settings

What You Cannot Do

Do Not:

• Use the platform for illegal activities
• Upload offensive, inappropriate, or harmful content
• Try to hack, access unauthorized areas, or bypass security
• Share confidential or sensitive company information inappropriately
• Harass or abuse other users
• Upload viruses, malware, or malicious code
• Use the platform for personal commercial gain
• Attempt to reverse engineer or copy the platform
• Abuse rate limits or automated systems
• Share other people's personal information without consent

4. Your Content and Data

What You Create:

• You own the conversations and content you create
• Your AI agent configurations and settings belong to you
• You can delete your content at any time

What We Can Do:

• We process your content to provide services to you
• We store your conversations so you can access them
• We make backups for data protection

Important: We do not use your content for AI training or share it with third parties (except service providers who help run the platform).

5. Platform Ownership

Our Property:

• The platform, software, and technology belong to EXL/Qolaba
• All logos, trademarks, and designs are protected
• You cannot copy, modify, or redistribute our platform

License to Use:

• We give you permission to use the platform for its intended purpose
• This permission can be revoked if you violate these Terms
• You cannot sell or transfer your access to others

6. Data and Privacy

Your Privacy

• Please read our Privacy Policy to understand how we handle your data
• We collect minimal information necessary for service functionality
• Your data is protected with enterprise-grade security
• We never sell your data

Security Measures

• Secure servers with enterprise-grade security
• File uploads are restricted per security policies
• DDoS protection and rate limiting
• Data encryption at rest and in transit
• WAF protection against attacks

Your Responsibilities

• Use strong passwords and keep credentials secure
• Report security concerns promptly
• Follow EXL security policies

7. AI-Generated Content

Important Disclaimers:

• AI-generated responses may contain errors or inaccuracies
• Always verify important information independently
• AI responses are not professional advice (legal, medical, financial, etc.)
• We do not guarantee the accuracy of AI outputs
• You are responsible for how you use AI-generated content

8. Service Availability

Service Reliability:

• We strive to keep the platform available 24/7
• Occasional downtime may occur for maintenance or updates
• We may update features without notice
• Service may be temporarily unavailable due to technical issues

No Guarantees:

• We provide the service "as is"
• We don't guarantee error-free operation
• Features may change over time

9. Account Termination

You Can Leave Anytime

• Your data will be deleted within 90 days
• You can export your data before deletion

We May Suspend or Terminate Your Account If:

• You violate these Terms or EXL policies
• You misuse the platform or engage in harmful activity
• Your account is inactive for an extended period
• Required for security or legal reasons

After Termination:

• You must stop using the platform
• Your access will be revoked
• We may retain some data as required by policy or law

10. Updates to These Terms

We may update these Terms from time to time. We'll notify you of changes through:

• Email notifications
• Platform announcements
• Updated "Last Updated" date

Continued use of the platform after changes means you accept the new Terms.

11. Disclaimer

The platform is provided "as is" without warranties:

• We don't guarantee specific results or outcomes
• We're not responsible for errors in AI-generated content
• We're not liable for service interruptions or data loss
• Use the platform at your own discretion

12. Limitation of Responsibility

We are not responsible for:

• Indirect or consequential damages
• Lost data or work (though we try to prevent this)
• Third-party services or content
• Your use or misuse of the platform
• Actions of other users

Our maximum responsibility is limited to providing you with access to the platform and reasonable support.

13. General Provisions

These Terms:

• Are governed by applicable laws and EXL policies
• Cannot be transferred to others without permission
• Remain in effect until you or we terminate your account

If There's a Problem:

• We'll work together to resolve it informally
• Most issues can be resolved through communication

Changes:

• We may modify or discontinue features
• We'll communicate significant changes in advance when possible
• Continued use means you accept the changes

Your Agreement

By using EXL AI Playground, you confirm that:

• ✓ You've read and understood these Terms
• ✓ You're an authorized EXL employee
• ✓ You'll use the platform responsibly and legally
• ✓ You understand that your data is used only to provide services to you
• ✓ You'll comply with EXL policies and security guidelines

This is an internal EXL learning and productivity tool. Use it responsibly to enhance your skills and work effectiveness.