Privacy Policy
Effective Date: January 30, 2025
Last Updated: January 30, 2025
Introduction
EXL AI Playground is an internal learning and productivity tool for EXL employees. This Privacy Policy explains how we handle your information when you use the platform.
1. Information We Collect
Account Information
- Your name and email address (from your EXL Microsoft account)
- Employee ID and department information
- Profile preferences and settings
Usage Information
- AI agent configurations you create
- Conversations and chat history
- Custom prompts and settings
- Timestamps and activity logs
Voice Data
- Voice recordings when you use voice-enabled features
- Voice data is processed in real-time for your session only
- Temporarily cached for context during your conversation
Technical Information
- IP address and browser information
- Device type and operating system
- Platform performance data
2. How We Use Your Information
We use your information only to provide services to you:
Service Delivery:
- Authenticate you using your EXL account
- Provide AI-powered conversations and tools
- Save your conversations and settings for your access
- Deliver voice-enabled features
Security & Protection:
- Protect the platform from unauthorized access
- Detect and prevent security threats
- Monitor system health and performance
- Comply with EXL security policies
Service Improvement:
- Fix technical issues and bugs
- Improve platform performance and reliability
- Develop new features based on usage patterns
Important: We do not use your data, conversations, or content for AI model training or improvement purposes.
3. Data Security
Enterprise-Grade Security
Network Protection:
- Secure servers with enterprise-grade security
- DDoS protection and rate limiting (500 requests/minute per IP)
- Web Application Firewall (WAF)
- Protection against SQL injection and XSS attacks
Data Encryption:
- All data encrypted at rest
- All data encrypted in transit using TLS/SSL
- Secure private network connections
Access Controls:
- File uploads are restricted per security policies
- Role-based access control
- Regular security monitoring
- Privacy-first principles
Your Responsibilities
- Keep your EXL credentials secure
- Don't share your account access
- Report any security concerns promptly
4. Data Sharing
Within EXL
We may share information with:
- EXL IT department for technical support
- EXL security team for security monitoring
- Authorized EXL personnel for legitimate business purposes
Third-Party Services
We use trusted service providers for:
- Cloud infrastructure (secure hosting)
- Microsoft Azure AD (authentication)
- AI processing services
These providers are bound by security agreements and can only use data for providing services.
Legal Requirements
We may disclose information if required by law or necessary to:
- Comply with legal obligations
- Protect EXL's rights and property
- Address security or fraud concerns
We never sell or share your data for marketing purposes.
5. Data Retention
- Active Data: Stored while your account is active
- Conversation History: Available to you while you use the platform
- Deleted Accounts: Data removed within 90 days of account deletion
- Logs: Security and usage logs retained for operational purposes
6. Your Rights
You have the right to:
- Access your personal data
- Correct inaccurate information
- Request deletion of your account and data
- Export your conversation history
- Withdraw consent at any time
7. Voice & AI Features
Voice Interactions
- Processed in real-time during your session
- Temporarily cached for conversation context only
- Handled securely with encryption
- Not stored for training purposes
AI-Generated Content
- Conversations are saved for your access only
- You can delete your conversations at any time
- AI responses may contain inaccuracies - verify important information
8. Cookies
We use cookies for:
- Authentication and login
- Saving your preferences
- Platform functionality
You can manage cookies through your browser settings.
9. Updates to This Policy
We may update this Privacy Policy from time to time. Changes will be communicated through:
- Email notification
- Platform notices
- Updated "Last Updated" date
Continued use of the platform means you accept the updated policy.
Your Acknowledgment
By using EXL AI Playground, you understand that:
- ✓ Your data is used only to provide services to you
- ✓ Your data is not used for AI training purposes
- ✓ The platform has enterprise-grade security measures
- ✓ You can request deletion of your data at any time
This is an internal EXL tool for employee learning and productivity. Your data is handled with care and protected by enterprise security measures.