Tools (Actions & Integrations)
APIs and actions that let agents search, send emails, and take steps.
Overview
Tools enable agents to take actions beyond just conversation. They can interact with external systems, APIs, and services to perform tasks like sending emails, making API calls, searching the web, or updating databases.
Key Features
- API integration and webhook support
- Email and communication tools
- Web search and information retrieval
- Database and file system operations
- Custom tool development and deployment
Best Practices
- Implement proper error handling and fallbacks
- Use authentication and security best practices
- Monitor tool usage and performance
- Provide clear tool descriptions and parameters
- Test tools thoroughly before deployment
Real-World Examples
Sales agent sending follow-up emails automatically
Research assistant searching and summarizing web content
Data analyst pulling reports from business systems
Customer service agent updating CRM records