Knowledge (Data & Files)
Ground the agent in your data with documents, FAQs, and URLs.
Overview
The Knowledge component enables agents to access and utilize your specific data, documents, and information sources. It uses Retrieval-Augmented Generation (RAG) to provide contextually relevant information from your knowledge base.
Key Features
- Document ingestion and processing
- Vector embeddings for semantic search
- Real-time knowledge retrieval
- Multi-format file support (PDF, DOC, TXT, etc.)
- URL and web content integration
Best Practices
- Organize documents with clear, descriptive names
- Use structured data formats when possible
- Regularly update and maintain knowledge bases
- Implement proper access controls and permissions
- Monitor retrieval accuracy and relevance
Real-World Examples
Customer support agent accessing product manuals
Legal assistant referencing case law and regulations
HR agent using company policies and procedures
Technical support with access to troubleshooting guides